Home · How we protect your card
How we look after your card

Your card is valuable. We treat it that way.

Sending a valuable or sentimental card to someone else takes trust. We earn that trust with insurance, photos, tracking and a process you can follow from the day it arrives until it is back in your hands.

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Insured while in our care

While your card is in our direct care, it is covered against loss or damage up to the value we confirm with you at intake. When it is with a courier or grading company, their applicable cover applies.

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Photo-logged at key handoffs

We photograph and timestamp the card when it arrives, moves through restoration, is prepared for grading and is packed for return.

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Authenticity checked

Every card is checked during the $10 inspection before restoration or grading begins. If we believe something is not right, we stop and contact you before it goes any further.

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You approve the work first

We inspect the card in hand and send you the firm quote. Nothing starts until you approve it. If we uncover extra work later, we come back to you before doing it.

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No grade promises

We can restore with grading in mind, but the final decision belongs to the grader. If we think a service could increase the risk of an alteration call, we tell you before you approve it. The straight answer →

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Tracked & insured on the way home

When the order is finished, we send it back tracked and insured and add the tracking number to your order.

Chain of custody

Your card is accounted for from start to finish.

Your portal shows the current stage of every card. Behind that status, we keep the handling and order history so there is always a clear record of where it has been.

See the full 13 stages →
1
Arrives & photographed
We open the parcel, count the cards and photograph each one.
2
Checked & valued
Authenticity check, condition review and value confirmation.
3
Restoration
The approved work is completed and photographed before and after.
4
Prepared for grading
If grading is selected, the card is documented and prepared for submission.
5
Final QC
One final check before it is packed for the trip home.
6
Back to you
Returned tracked and insured, with the tracking number on your order.
Selling a restored card

Be upfront about the restoration.

If you sell a restored card later, the restoration should be disclosed to the buyer. We make that clear from the start because transparency protects you, the buyer and the hobby.

The short version

Your card is insured while in our care, checked at intake, photo-logged through the process and never worked on until you approve the quote. Read the full FAQ →

Terms & Conditions and Waiver

Ready to send it?

There is no payment to start, and no restoration work begins until your card arrives and you approve the quote.

Start a submission How it works